TORONTO — An Ontario family who said they were kicked off a plane because one of their daughters threw up before take-off is furious with the airline who then demanded they pay thousands of dollars to rebook their trip.
Newmarket father Patrick Gerard, his wife Ashli Gerard and their three-year-old twin daughters had booked a trip to British Colombia to visit family and friends over Christmas and New Year’s. They were supposed to fly with Swoop Airlines from John C. Munro Hamilton International Airport to Abbotsford on Dec. 22 at 7 a.m.
“The flight attendant talked to the pilot and then came back and said ‘I’m sorry but all four of you have to get off the plane.'”
Patrick said after he argued with staff, they agreed to fully refund all four tickets but only if they rebooked for the next morning and paid the fare difference – which came out to $2,500.